3 Ways to Turn a Problem Client into a Prized Client
Gloria is the best legal assistant I know. She isn’t the best at software, and I have seen neater desks. The world of fashion is not her thing. And like all of us, she does a good eye roll when certain caller ID numbers appear on the phone from the beast of all beasts, the dreaded, complaining client. But instead of thanking the heavens for voice mail, she uses each interaction to turn the client from an aggravation to be avoided, to a valued asset in the case. She can’t give you the theory she works from, but she knows one thing: If you know how to listen and guide, you can do anything.
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